NETC08 session 1065

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Session Name: Field Engineer and Helpdesk Support Roundtable
Session Number: 1065
Location: Hope
Day and Time: Wednesday, 2:15 - 3:00 pm
Format: Roundtable
Topic: Technical Support
Level: Advanced

Session Abstract:

Round table discussion covering the supporting of clients by road warriors (field engineers) and by the helpdesk staff. Tools, tips, remote access, security issues, and any other detail involving support will be discussed. Also discussion of Windows Vista and how its being supported will be covered.


Led By: Larry Havenstein, Helpdesk Manager, Kansas State University
Gary Kepka; David Dunn; Steve Spencer

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