Troubleshooting Web Conferencing Audio Problems
From Extension Collaborative Wiki
If you are having problems connecting to a web conferencing session, do the following:
- If you are using a Windows PC, make sure you have the necessary software
- Elluminate: http://www.elluminate.com/support
- Make sure the URL in your browser is correct for the session you wish to join
When having sound problems, check the following:
- Make sure your headset is plugged in.
- Make sure the mute switch for your headset is turned off
- Some headsets have an inline switch (in the cable between the headset and the computer
- Some headsets have a button on one of the ear pieces
- If you are using Adobe Connect:
- If you are using Elluminate:
- Tools -> Audio -> Audio Setup Wizard
- Tools -> Audio -> Select Input Device - make sure your headset is selected
- Click on the microphone button in the Audio pod to turn on your microphone
- Adjust the Microphone and Speaker sliders to the right of the microphone button to adjust the volume
Mac specific issues
- Make sure you have a USB headset - the 3.5mm round microphone jack requires a powered adapter and won't work on iBooks, MacBooks or Mac Minis without it
- Some applications (Elluminate) use the system default (from System Preferences -> Sound). Make sure your headset is selected for both the input and the output
- To change the output, go to System Preferences -> Sound
- I If under System Preferences -> Sound (either Input or Output) your USB headset is not recognized, reboot the computer.
