2009 IT Staffing

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2. Briefly describe your program and staffing situation

University of Kentucky

The IT Section of Ag. Communications Services at the University of Kentucky supports the Research, Instruction, and Extension missions of the College.

Staffing Summary

  • 1 IT Section Manager
  • 1 IT Manager(also serves as a Systems Administrator)
  • 1 Technical Administrator(Manages CES district techs and responsible for IT support for one district)
  • 2 Systems Administrators
  • 6 District Extension IT Support Technicians
  • 2 Campus Support technicians
  • 2 Student Workers(Helpdesk and desktop support)

Additional CES support is provided in the form of website hosting, Extension reporting, email, video conferencing support, and other Enterprise IT functions.

The Extension IT support personnel are managed by Rich Phelps. Rich directs the day to day operations of the group and coordinates long term projects for the group. This group provides direct IT/desktop support to the 120 CES county offices and other off campus Extension facilities.

There is a separate group in Ag Communications(Integrated Media—5 employees) that provides programming and database development, multimedia applications design, consultation, and training on the organization and design of sites and products.

LSU AgCenter

The LSU AgCenter IT unit supports all Information Technology initiatives for the LSU AgCenter (Louisiana Cooperative Extension Service and Louisiana Agricultural Experiment Station) including Help Desk Support, Networking, Compressed Video, IT Training, Telecommunications, Web Services and Application Development


LSU AgCenter IT Funded Positions:

  • 1 Chief Information Officer & Director for Web and Application Development
  • 1 Administrative assistant
  • 1 Director for Support Infrastructure and Distance Education
  • 1 Assistant Director for Networking and IT Security
  • 1 Assistant Director for Support (help Desk)
  • 3 Compressed Video Technicians/Analysts
  • 7 Regional / Campus Technical Support Technicians
  • 3 Network / Security Analysts
  • 5 Web/Application Developers / Specialists
  • 1 Database Administrator
  • 1 Web Content / Instructional Design Manager
  • 1 User Interface / Graphic Design / Multimedia Specialist
  • 2 Web Content Specialists
  • 1 Instructional Design / IT Professional Development Specialist


Non-IT funded positions that report to IT:

There are also several grant and departmentally funded positions that are not funded by IT, but do directly report to IT. These include several departmental technical support specialists, several application developers, and two GIS Analyst/developers.

- Fred.

Alabama Cooperative Extension System:

The ACES-Ag IT Unit is the primary technology support provider for the Alabama Cooperative Extension System (ACES), the Alabama Agricultural Experiment Station (AAES), and the Auburn University College of Agriculture (CoAg). Key responsibilities include general end-user support and training, network infrastructure management, server administration, web and database development, and videoconferencing management.

Staffing Summary (Auburn University)

We have 14 ACES-Ag IT specialists serving Extension, Experiment Station, and College of Agriculture.

  • 1 Director
  • 1 Associate Director (focusing on social media and overseeing training)
  • 1 Administrative Support Associate
  • Support and Training: 3 specialists (including 1 regional specialist), plus 6 students on the Help Desk
  • Web Development: 3 specialists, plus 2 students
  • Application Development: 3 specialists
  • Systems & Network Management: 2 specialists
  • Videoconferencing: 1 specialist, plus 1 student

Additionally, the Extension EFNEP program, Fisheries Department, and Poultry Sciences Department each employ a locally-housed IT specialist to meet department-specific needs. Alabama A&M University employs an IT specialist who supports Extension and School of Ag personnel at that campus.

University of Tennessee IT staffing (6 total):

  • 3 area specialists – training and program support for counties
  • 3 Sr. IT Technologists – hardware/software support for counties

UT Institute of Agriculture has the following staff that Extension shares:

  • 3 server administrators
  • 3 web developers
  • 1 IT Technologist
  • 1 administrative specialist (manages Centra & eCommerce systems)

Extension IT collaborates with UT Institute of Agriculture Technology Services for program support. Administratively, Extension IT reports to their respective regional director. UT Extension IT supports 95 county offices, 3 regional offices, and 3 4-H Centers.

NCCE Extension Information Technology (14 full time staff)

This unit provides technology leadership for the NC Cooperative Extension Service. We support county desktops, servers and networks, provide web application development, and conduct IT training.

  • 1 director
  • 1 secretary
  • Application development group: 1 technology strategist, 2 application developers and 1 web manager
  • Support group: 3 operations and support specialists. We recently lost our temporary help desk employee and hope to be able to refill that temporary position sometime this year
  • IT Training group: 4 regional information management agents

UGA CAES OIT Fulltime Staffing (24)

Our team supports approximately 180 locations. Services we offer include: Web Design & Hosting, Application Development, Database Design & Hosting, File Services, Desktop Support, Video Conferencing/Web Conferencing Support, Distance Learning Support, Network Infrastructure Support, Security Management and Security Awareness Education, & Helpdesk

  • 1 Director
  • 1 Administrative Asst.
  • 1 Digital Media Specialist (Information Systems & Web Services, ISWS)
  • 1 Assoc. Director (ISWS)
  • 1 IT Professional (ISWS)
  • 2 Systems Administrators (ISWS)
  • 2 Application Analyst (ISWS)
  • 3 Web Developers (ISWS)
  • 1 Instructional Technology Development Professional (ISWS)
  • 2 Part time student workers - 20 hrs./wk. per each(ISWS)
  • 1 Senior Manager (Griffin Campus IT Services)
  • 1 IT Professional (Griffin Campus IT Services)
  • 1 Part time studend worker - 20 hrs./wk. (Griffin Campus IT Services)
  • 1 Manager (Tifton Campus IT Services)
  • 2 IT Professionals (Tifton Campus IT Services)
  • 1 Manager (Field Service Operations)
  • 4 IT Professionals (Field Service Operations)
  • 1 Manager (Help Desk & Athens Campus IT Services)
  • 4 Student workers - 20hrs./wk. per each (Hlpdsk & Ath.Campus ITS)

OSU Technology Services and Support full-time staffing (8)

  • 1 IT Manager
  • 5 technical support specialists and trainers (combined responsibility)
  • 2 application (web and CMS) developers

Description: the department provides support to Teaching, Research, and Extension including computer desktop support (on-site and remote), web application development, content management system development, web and video conferencing, IT-related training, and IT equipment purchases. Additional information is available at http://support.dasnr.okstate.edu

Texas AgriLife IT staffing (30 Total):

  • 1 IT Director
  • 1 Associate Director/IT Coordinator (Extension oversight)
  • 1 Information Security Officer
  • 1 Chief IT Architect
  • 1 IT Project Manger
  • 2 Office staff (Office manager & Business manager)
  • 8 Central Help Desk staff (1 manager, 6 staff)
  • 6 Regional IT specialists (Extension focused)
  • 4 core network support team (1 manager 3 members)
  • 5 Software development and data analysis (1 manager 5 members)

Some departments and Centers have in-house IT staff who coordinate with AIT, but are not direct reporting FTEs.


Description:

The AgriLife IT unit supports the Extension, Research and Teaching components, including network infrastructure, web application development, video conferencing, IT related staff training, survey and evaluation, web conferencing and IT equipment purchasing. This year a full service help desk and staffing was created and implemented. A Unit Roadmap and overview with detail can be found at AgriLife Information Technology

NC A&T State University staffing (5 Total):

  • 1 IT Director
  • 3 Technology Support Analysts
  • 1 Web Master

Description:

The Information Technology Staff at NC A&T State University mainly supports the computing efforts of the Research and Cooperative Extension programs. This includes the upkeep of the ag.ncat.edu domain which consists of eight servers and two hundred and fifty plus workstations.

Fort Valley State University staffing (8) (3 full time, 5 student support)

  • 1 Director
  • 1 Information and Technology Support Specialist
  • 1 Information and Technology Curriculum Specialist
  • 5 part time student support workers


Description: The Information and Technology Services unit at Fort Valley State University College of Ag supports the Extension, Research and Academic components of the College. The unit provides support in the areas of computer desktop support, web application support, video conferencing, technology training, and IT equipment purchasing.


Tuskegee University Staffing 2.5 FTEs with student support

  • 1 Coordinator
  • 3 Part Time

The IT Department at Tuskegee University provides support to the Cooperative Extension Program. At Tuskegee University all departmental computing units must be engaged with and implement major IT initiatives with the assistance and approval of the central Campus Technology Unit and University CIO.

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