AAE Question Wrangler Meet-up Notes: May 28, 2009

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Ask an Expert Question Wranglers
May 28, 2009
Agenda

  1. Introductions
  2. Agenda building
  3. Community Description – eXtension Question Wranglers
    • https://people.extension.org/communities/38
    • A group of volunteers that monitors the incoming questions to the eXtension Ask an Expert system and routes them to an appropriate subject matter expert for answering. Wranglers also take responsibility for monitoring whether questions from the public have been answered in a timely manner, follow-up with experts to make sure questions are being answered, and where necessary reassign questions to other experts.
  4. Getting Widgets more specific... finding experts where the county doesn't have the right one
    • Reassigning to someone with the appropriate area of expertise
  5. Public eXtension site AAE vs. AAE Widgets
    • Question Wranglers should primarily work on questions that come from www.extension.org... recategorizing, reassigning, etc.
    • Question Wranglers may want to gently help remind people signed up for widgets if there are questions getting old to make sure they realize what they need to do.
    • The widgets are piling the questions into a secretaries' mail box and they are not being assigned.
  6. Strategies for getting more people signed up with AAE
  7. Twitter http://Twitter.com/aaewranglers
    • Tweets topics of questions that need to be answered, and areas where questions have gone unanswered
  8. *Authority* to assign questions
  9. AskBOT assigning vs human assigners
  10. Timeline – how long is too long? 48 hours
  11. How exactly are AaE Questions assigned? We are getting some that are not in our subject area lately.
  12. Keywords vs categories
  13. Next Steps - More of these meet-ups? Topics?
    • Once a month maybe
    • Include more in-depth ideas. Strategies for recruiting people to answer questions, and more question wranglers.
    • Share strategies for find people to answer.
    • Share what's working by someone in areas with widgets that have good support, quick answers.
    • International interests -- a way to recruit people to help with answering when they come back to the US.

Please add other topics that you'd like to hear or see more about here or to the discussion page (tab at the top). Thanks!

The recording for this session has been posted.

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