http://collaborate.extension.org/wiki/NETC08_session_1065?action=feed&mode=view 2009-11-22T19:52:18Z Wiki page as html MediaWiki 1.14.0 Contributors http://collaborate.extension.org/wiki/NETC08_session_1065/10744 2008-03-12T15:28:00Z <div class="thumb tright"><div class="thumbinner" style="width:108px;"><a href="/wiki/File:NETC_logo_sm.jpg" class="image" title="NETC logo sm.jpg"><img alt="" src="/mediawiki/files/9/9d/NETC_logo_sm.jpg" width="106" height="45" border="0" class="thumbimage" /></a> <div class="thumbcaption"></div></div></div> <p><b>Session Name: </b> <i>Field Engineer and Helpdesk Support Roundtable</i><br /> <b>Session Number: </b>1065<br /> <b>Location: </b>Hope<br /> <b>Day and Time: </b>Wednesday, 2:15 - 3:00 pm<br /> <b>Format: </b> Roundtable<br /> <b>Topic: </b> Technical Support<br /> <b>Level: </b>Advanced<br /> </p> <hr /> <p><b>Session Abstract:</b> <br /> </p> <dl><dd>Round table discussion covering the supporting of clients by road warriors (field engineers) and by the helpdesk staff. Tools, tips, remote access, security issues, and any other detail involving support will be discussed. Also discussion of Windows Vista and how its being supported will be covered. </dd></dl> <p><br /> <b>Led By:</b> Larry Havenstein, Helpdesk Manager, Kansas State University <br /> Gary Kepka; David Dunn; Steve Spencer <br /> </p> <!-- NewPP limit report Preprocessor node count: 57/1000000 Post-expand include size: 789/2097152 bytes Template argument size: 510/2097152 bytes Expensive parser function count: 0/100 --> <!-- Saved in parser cache with key itwiki:pcache:idhash:2830-0!1!0!!en!2!edit=0 and timestamp 20091122134529 -->