NETC08 session 1109
From Extension Collaborative Wiki
Session Name: Beyond IT Service Management
Session Number: 1109
Location: Biltmore
Day and Time: Tuesday, 9:30 - 10:15 am
Format: Presentation
Topic: Technical Support
Level: Introductory
Session Abstract:
- TechExcel Inc presents “ServiceWise U”. ServiceWise U is a complete, customizable software solution bundle specifically designed to meet the needs of University and College systems. By offering multiple workflow capabilities combined with complete project autonomy, campuses throughout the nation are discovering just how simple, effective, and centralized their service and support teams can be. Join us as we demonstrate this robust yet easy to configure software designed to take the complexity and worry out of Service Desk operations. Our software gives you the power to enforce business rules and optimize business processes whether you are a 25-person or 10,000-person support institution. ServiceWise is ITIL compliant and Pink Elephant certified®. Our product extends well beyond Incident Management to include processes such as:
- Problem Management
- Change Management
- Asset Management
- Service Level Management
- Facilities Request Management
- Knowledge Management
- Application Development Requests
- Human Resources Requests
- And many more…
- During our session we will demonstrate the basic functionality of our product and show how our software can be configured to control and manage any process “out-of-the-box”.
Led By: Chandra Callicut, Professional Services Engineer, Tech Excel
Mark Mann, Regional Sales Director, Tech Excel
