http://collaborate.extension.org/wiki/Troubleshooting_Web_Conferencing_Audio_Problems?action=feed&mode=raw 2009-11-22T18:20:22Z Wiki page as wiki MediaWiki 1.14.0 Contributors http://collaborate.extension.org/wiki/Troubleshooting_Web_Conferencing_Audio_Problems/13274 2008-11-06T14:22:47Z If you are having problems connecting to a web conferencing session, do the following: * If you are using a Windows PC, make sure you have the necessary software ** Elluminate: [http://www.elluminate.com/support http://www.elluminate.com/support] * Make sure the URL in your browser is correct for the session you wish to join When having sound problems, check the following: * Make sure your headset is plugged in. * Make sure the mute switch for your headset is turned off ** Some headsets have an inline switch (in the cable between the headset and the computer ** Some headsets have a button on one of the ear pieces * If you are using Adobe Connect: ** See: [http://meeting.psu.edu/node/519 Troubleshooting tips for Adobe Connect V.7] * If you are using Elluminate: ** Tools -> Audio -> Audio Setup Wizard ** Tools -> Audio -> Select Input Device - make sure your headset is selected ** Click on the microphone button in the Audio pod to turn on your microphone ** Adjust the Microphone and Speaker sliders to the right of the microphone button to adjust the volume Mac specific issues * Make sure you have a USB headset - the 3.5mm round microphone jack requires a powered adapter and won't work on iBooks, MacBooks or Mac Minis without it * Some applications (Elluminate) use the system default (from System Preferences -> Sound). Make sure your headset is selected for both the input and the output ** To change the output, go to System Preferences -> Sound *I If under System Preferences -> Sound (either Input or Output) your USB headset is not recognized, '''reboot''' the computer.