http://collaborate.extension.org/wiki/Troubleshooting_Web_Conferencing_Audio_Problems?action=feed&mode=viewWatching: Troubleshooting Web Conferencing Audio Problems2009-11-24T21:06:05ZWiki page as htmlMediaWiki 1.14.0Contributorshttp://collaborate.extension.org/wiki/Troubleshooting_Web_Conferencing_Audio_Problems/13274Troubleshooting Web Conferencing Audio Problems2008-11-06T14:22:47Z<p>If you are having problems connecting to a web conferencing session, do the following:
</p>
<ul><li> If you are using a Windows PC, make sure you have the necessary software
<ul><li> Elluminate: <a href="http://www.elluminate.com/support" class="external free" title="http://www.elluminate.com/support">http://www.elluminate.com/support</a>
</li></ul>
</li><li> Make sure the URL in your browser is correct for the session you wish to join
</li></ul>
<p>When having sound problems, check the following:
</p>
<ul><li> Make sure your headset is plugged in.
</li><li> Make sure the mute switch for your headset is turned off
<ul><li> Some headsets have an inline switch (in the cable between the headset and the computer
</li><li> Some headsets have a button on one of the ear pieces
</li></ul>
</li></ul>
<ul><li> If you are using Adobe Connect:
<ul><li> See: <a href="http://meeting.psu.edu/node/519" class="external text" title="http://meeting.psu.edu/node/519">Troubleshooting tips for Adobe Connect V.7</a>
</li></ul>
</li></ul>
<ul><li> If you are using Elluminate:
<ul><li> Tools -> Audio -> Audio Setup Wizard
</li><li> Tools -> Audio -> Select Input Device - make sure your headset is selected
</li><li> Click on the microphone button in the Audio pod to turn on your microphone
</li><li> Adjust the Microphone and Speaker sliders to the right of the microphone button to adjust the volume
</li></ul>
</li></ul>
<p>Mac specific issues
</p>
<ul><li> Make sure you have a USB headset - the 3.5mm round microphone jack requires a powered adapter and won't work on iBooks, MacBooks or Mac Minis without it
</li><li> Some applications (Elluminate) use the system default (from System Preferences -> Sound). Make sure your headset is selected for both the input and the output
<ul><li> To change the output, go to System Preferences -> Sound
</li></ul>
</li><li>I If under System Preferences -> Sound (either Input or Output) your USB headset is not recognized, <b>reboot</b> the computer.
</li></ul>